hello, I remove my discount code pop up on my site, but i can not figure out which app I used to install it. I think it was Privy but cannot remember. Would you be able to help please? Thanks
Hello,
Welcome to the Shopify Community.
I read your problem and it seems that I need to analyze your website to provide the solution here.
Would you please share your website URL and if your website is password protected then also provide the password.
Hey @waail
Could you please provide your Store URL and, if applicable, the Password too? Your cooperation is greatly appreciated!
Best Regards,
Moeed
1 Like
Hey, [email removed]Waail!
While our support is limited over Shopify Community as we do not have the ability to access stores, you’re welcome to share your website link here so I can try to find out what the app is with the available tools we have. If you’re not comfortable sharing your website, you have the option to create a support ticket so our support team can access your store and inspect the pop-up. You may head over to https://shopify.link/o71x to create a support ticket. Please note you’ll need to select a topic of concern before you can connect with our support team.
Don’t hesitate to share your website if you’d like to proceed here!
@waail Please send me the store url.
https://1860ff-2.myshopify.com/#qv
is that the link you require. if yes the password is : auclow
https://1860ff-2.myshopify.com/#qv
is that the link you require. if yes the password is : auclow
Hey @waail
Follow these Steps:
-
Go to Online Store
-
Edit Code
-
Find theme.liquid file
-
Add the following code in the bottom of the file above tag
RESULT:
If I managed to help you then, don’t forget to Like it and Mark it as Solution!
Best Regards,
Moeed
3 Likes
thank you so much it worked
Thank you for your reply. I’m glad to hear that the solution worked well for you. If you require any more help, please don’t hesitate to reach out. If you find this information useful, a Like would be greatly appreciated.
1 Like
Hey,
Tamarry from the Loox team here 
Taking a look at the screenshot you provided, I can see that you are referring to Loox Referral Sidebar Widget.
The Referrals Sidebar Widget is displayed on your store’s pages to encourage visitors to become advocates. Learn More.
This does not offer discounts to new visitors when signing up.
You can disable the Referral Sidebar Widget inside the Onsite Referrals Widgets settings page:
If you need any additional assistance, please feel free to reach us to us at support@loox.io,our support team will be more than happy to help
I’ve tried this and it hasn’t worked for me is there a chance you would be able to take a look at it ?
Please go to
- Online store
- Themes → Edit theme
- Layout
- theme.liquid and paste this code before
If it was helpful, then please like and accept it as a solution.
i’ve tried a couple times and still nothing i don’t have any apps either that shows any pop ups that are active
Hi @Moeed
Could you please help me with my concern? I can’t get rid of popup discount offer that appears on the home page of my website https://evergreenroses.com/
My current theme is Prestige 7.3.6
Will appreciate your help so much!
Hey @EvergreenRoses
Follow these Steps:
-
Go to Online Store
-
Edit Code
-
Find theme.liquid file
-
Add the following code in the bottom of the file above tag
If I managed to help you then, don’t forget to Like it!
Best Regards,
Moeed
1 Like
Thank you so much! It works!