I made a purchase from a shopify seller now after the time to ship was up I go to check on ot and now the store doesn’t exist and I appear to have been scammed. This store was a website that now it won’t let me access the order website to be able to report. The email provided is labeled as invalid for the report form.
Topic summary
A buyer reports paying for an order from a Shopify-based store that vanished after the shipping window expired. They can’t access the order page to report the issue, and the email provided for reporting is invalid.
Practical advice shared:
- Immediately dispute the payment with the bank/credit card/payment provider and provide the order confirmation as evidence.
- One commenter states there’s a 30‑day wait before reporting a store to Shopify, suggesting the bank route is faster for recovery.
Additional experiences: another customer claims a loss of $830, says Shopify offered no effective help, and alleges the shut-down store reappeared under the same branding a day later, expressing strong dissatisfaction with platform enforcement.
Current status: no confirmed resolution for the original buyer in-thread. No official Shopify staff guidance is provided here. Open questions remain on how to file a report when a store is offline and whether Shopify’s reporting wait period applies or can be bypassed.
Hello?
dispute the charges with whichever bank/company you used and show them you have a conformation email you can no longer access. I would say report the store if it’s possible but shopify has a 30 day wait policy (stupid imo) but yeah you’d have to wait 30 days just to report the store so I personally would contact the bank and get your money back. hope you can get it back mate.
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I promise you Shopify is letting stores rob people as long as they get their fee who cares. They are making us at fault for not doing our homework before buying I just lost 830.00 they stole my kids Christmas money this year and all they can say is sorry about your luck. We are beside ourselves over this money and the store that robbed us and got shutdown opened the exact same store a day later it’s up and running now. Shame on Shopify for supporting scammers