I wanted to tell you about my experience being scammed by a person who is using shopify for their website. They were a legit platform before but now they have stopped shipping their orders and have decided to keep the website up and be active on socials to appear as an active business. I ordered from them about 3 weeks ago and have received zero updates and ignored messages. Also it is important to mention I also found others with the same stories from the brand. I was scammed out of 650 rupees and know people with more than 1500 rupees scammed. I strongly want Shopify to disable their business and maybe provide me with any contact details of the business owner like their phone number. Any channel of asking shopify for support is useless, seems like no shopify helpline is original, I just cant seem to get in touch with a real help at their help center
This store is called “thelostfrequencies” , based out of India.
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Hi @martinyo
I’m sorry to hear about your experience. Unfortunately, Shopify cannot provide you with contact details for the business owner. However, you can report this issue directly to Shopify by following these steps:
- Go to Shopify’s Help Center: Visit Shopify Help Center and select “Contact Support.”
- Report the scam: Choose the option for reporting fraudulent or suspicious stores.
- Provide details: Include information like the store name, your experience, and the amount you were scammed.
They will investigate and take appropriate action, but it may take some time.
If you have other questions, I am willing to answer them more.
Best regards,
Daisy