How can I report a fraudulent store on Shopify?

[MittaCarpets]

Unfortunately, I have no other way to contact Shopify, but there is a clear fraud store on Shopify platform called Belcito Finland. www belcito .net It uses our info with returns and cheats the customers. What Shopify and I can do?

[Moira]

Hi @MittaCarpets ,

My name is Moira and I work with the Social Care team here at Shopify.

Thank you for bringing this to our attention. I want to stress, we absolutely do not condone any type of fraudulent activity on Shopify.

We suggest you review Shopify’s Acceptable Use Policy here. Shopify’s AUP describes the activities that are not permitted on the Shopify platform. If you believe a store is operating in violation of our Acceptable Use Policy (AUP), please fill out an AUP report here. Although we cannot confirm publicly here if any website is using Shopify or not, it’s recommended to submit this report if you believe that the specific site is using Shopify as their platform.

Once you have submitted a report through our Acceptable Use Policy page to note this merchant’s fraudulent behavior and supplied evidence to support your claim as well, then rest assured that it is with our team and being looked into. You won’t receive details on their investigation due to privacy reasons.

For others who may come across this thread, it’s important to note, if you ever have an experience where you haven’t received an order from any website on the internet (regardless of whether they use Shopify), the best thing to do is to check the site for shipping policies. In our current climate, many postal services globally are experiencing delays in deliveries. If you’ve waited the allotted time according to their website’s estimated time for delivery, contacting the site directly will be the next best course.

Following that, if their customer service is unable to respond to you within a week or so you can contact your bank or payment provider to let them know your situation. Your bank or payment provider will be able to discuss your financial options for this situation.

I recommend this FAQ post here to check on any other steps you can take.

Thank you,

[Bulls2020]

@Moira

Hi @MittaCarpets ,

My name is Moira and I work with the Social Care team here at Shopify.

Thank you for bringing this to our attention. I want to stress, we absolutely do not condone any type of fraudulent activity on Shopify.

We suggest you review Shopify’s Acceptable Use Policy here. Shopify’s AUP describes the activities that are not permitted on the Shopify platform. If you believe a store is operating in violation of our Acceptable Use Policy (AUP), please fill out an AUP report here. Although we cannot confirm publicly here if any website is using Shopify or not, it’s recommended to submit this report if you believe that the specific site is using Shopify as their platform.

Once you have submitted a report through our Acceptable Use Policy page to note this merchant’s fraudulent behavior and supplied evidence to support your claim as well, then rest assured that it is with our team and being looked into. You won’t receive details on their investigation due to privacy reasons.

For others who may come across this thread, it’s important to note, if you ever have an experience where you haven’t received an order from any website on the internet (regardless of whether they use Shopify), the best thing to do is to check the site for shipping policies. In our current climate, many postal services globally are experiencing delays in deliveries. If you’ve waited the allotted time according to their website’s estimated time for delivery, contacting the site directly will be the next best course.

Following that, if their customer service is unable to respond to you within a week or so you can contact your bank or payment provider to let them know your situation. Your bank or payment provider will be able to discuss your financial options for this situation.

I recommend this FAQ post here to check on any other steps you can take.

Thank you,

Fraud happened with me on Shopify Shopify is responsible for this.I ordered a cycle on 3 9 2020.

https://silvercreek-in.myshopify.com/

With this name, he had created an online store on his Shopify.

Transaction ID: 23723940053186
Merchant Website: https://smart-touch.in/
Amount Paid: 2098.95
Order Date: 2021-09-03 19:28:34
Customer Phone Number: 09097310280
Customer Shipping Address: Deshmesh Nagar narauna road CMCX
Deshmesh Nagar
IN
151001

For any information pertaining to the status of your order, please visit https://smart-touch.in/

@MittaCarpets

Fraud with customer by creating account on Shopify

Hi,

My name is Moira and I work with the Social Care team here at Shopify.

Thank you for bringing this to our attention. I want to stress, we absolutely do not condone any type of fraudulent activity on Shopify.

We suggest you review Shopify’s Acceptable Use Policy here. Shopify’s AUP describes the activities that are not permitted on the Shopify platform. If you believe a store is operating in violation of our Acceptable Use Policy (AUP), please fill out an AUP report here. Although we cannot confirm publicly here if any website is using Shopify or not, it’s recommended to submit this report if you believe that the specific site is using Shopify as their platform.

Once you have submitted a report through our Acceptable Use Policy page to note this merchant’s fraudulent behavior and supplied evidence to support your claim as well, then rest assured that it is with our team and being looked into. You won’t receive details on their investigation due to privacy reasons.

For others who may come across this thread, it’s important to note, if you ever have an experience where you haven’t received an order from any website on the internet (regardless of whether they use Shopify), the best thing to do is to check the site for shipping policies. In our current climate, many postal services globally are experiencing delays in deliveries. If you’ve waited the allotted time according to their website’s estimated time for delivery, contacting the site directly will be the next best course.

Following that, if their customer service is unable to respond to you within a week or so you can contact your bank or payment provider to let them know your situation. Your bank or payment provider will be able to discuss your financial options for this situation.

I recommend this FAQ post here to check on any other steps you can take.

Thank you,

[Bulls2020]

This fraud merchant has made a store on your website, if you want, you can catch it and get my money back.

Email sent to me by merchant

This is the merchant’s website on which I bought the product and made the payment

https://silvercreek-in.myshopify.com/

Dear Vishnu,

Your transaction with bajarang creation was successful

Transaction ID: 23723940053186
Merchant Website: https://smart-touch.in/
Amount Paid: 2098.95
Order Date: 2021-09-03 19:28:34

For any information pertaining to the status of your order, please visit https://smart-touch.in/

Please help . If this continues, there will be negativity among people towards Shopify and there will be a decline in business as well.