Hi everyone
i got this CNAME problem but i can’t fix it, i’ve try to disconnect and connect again but it’s not working
Is there anyone can help me with this pls
Tks for reading
Hey @420Melly ,
Great question!
The error in your screenshot states that the CNAME record does not point to Shopify which is why your domain will not be working properly.
You will need to access your DNS records via your domain provider and update the following:
- Point the CNAME record with the name www to
shops.myshopify.com
It might take up to 48 hours for your domain to be verified. After it’s verified, your domain is listed in the THIRD-PARTY DOMAINS section of the Domains page with the status Connected.
While we’re on the topic of domains, and once you’ve resolved your domain issue, have you thought about setting up a custom domain email address? This will allow your business to appear more professional, which will then strengthen your brand’s trust with prospective customers. While Shopify doesn’t currently offer email hosting natively on our platform, if you’re just starting out, a popular choice to help with setting up your custom email address is Zoho Mail. Otherwise, Google Workspace is also a commonly used provider for hosting your custom email.