How can I stop app billing after deactivating my online store?

Shopify Discussion
1

The Billing of my shopify store apps is still continuing while I deactivated my store. How can I stop this?

When I log in to my store, the store is already gone, so I can not delete the apps.

2

Hey @Elisa22

If you’ve closed your store but are still being billed for app charges, it’s possible that the apps were not properly uninstalled before the store was closed. Here’s what you can do:

  1. Reopen Your Store Temporarily: You can temporarily reopen your Shopify store to uninstall the apps. To do this, log in to your account and select the option to reopen your store. You might need to select a plan to proceed, but you can cancel it again once you’ve uninstalled the apps.

  2. Uninstall the Apps: Once your store is open, go to “Apps” in your Shopify admin, then click the trash icon next to the apps you want to uninstall.

  3. Contact Shopify Support: If you’re still having trouble, contact Shopify Support. They can help you resolve any issues with your account and billing.