How can I unblock my store's email before publishing?

Technical Q&A
1

How do I unblock my Shopify email?..my store is not even open or published yet.

2

Hey there, @DSILLC . Thanks for taking the time to make this post in the Shopify Community. This is a great place to come by any time you have questions about anything Shopify related. It’s nice to meet you!

I’m interested in lending you a hand here, but I’d like to have some additional context so I can determine how I can best give you support. Can you please provide the following information:

  • Are you locked out of the personal email address you’re using for your Shopify account? Shopify doesn’t provide you with an email inbox upon creation (we do providing forwarding emails) so you shouldn’t have any ‘locked’ emails related to Shopify.
  • Are you getting any specific error messages? If so, please provide a copy/paste of them, or a screenshot, as they would be incredibly helpful
  • How were you notified that your Shopify email was ‘blocked’?

Please, get back to me when you can with the requested information. I’ll keep a watch for your reply!

3

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4

Thanks for the quick follow-up, @DSILLC !

So I did some digging into this for you - Shopify has a system in place that actively checks and monitors a shop’s eligibility to use Shopify Email. There can be a number of factors included in why a store may be flagged as ineligible (such as being a potential spam sender, no payment method attached to the account) but it’s likely that you’ve been flagged because your account is so new.

In order for us to really dig into this and help with a resolution, you’ll want to reach out to our Live Team. They’ll be able to get you authenticated, and can look into your account details - something we can’t do here on the forums. You can use this link here to get in touch.

This should be resolved for you quickly, so that’s a plus here! Since you mentioned that you’re a new user, I wanted to pass along our ‘Store Launch Checklist’ resource to you. It’s a great tool to make sure you have the major bases covered before launching officially! If you have any other questions you’d like to ask, or if you’d like to chat about your business, just follow up with me here and let me know!

1 Like
5

Hello it’s BEASE_MARCHANT

I Want to know why my store is blocked and I need to unblock my store

6

Hi @BEASE_MARCHANT ,

Thanks for reaching out!

As Imogen has mentioned, you will want to connect with us directly. This will allow our support team to get you authenticated, as we wouldn’t have access to any account specific information through the Community. This will allow our support team to investigate further and share more details with you.

To connect, you can:

  • Head over to our Help Center: https://shopify.link/KWb8
  • In the virtual chat assistance, type ‘I can’t log in’
  • This will populate a few resources, where after a minute or two you should see the option to select ‘I still need help’
  • Click ‘Account Support’
  • Scroll down to see the link to chat in

Please let me know if you have any other questions.