I can not remember my old routing Number and account number I put in previously because I made a mistake but now I am unable to update to get my payout, I would like my money and the customer service sucks. 1800 number please or something
Hey, @blackpeopleride !
Because your concern involves sensitive information, we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.
Issue Summary: Unable to update bank account due to incorrect old bank account information
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
I am extremely frustrated that I can’t communicate with a real person about
my issue. I pay you monthly but I am unable to receive my payout for
sales. I am going to cancel, I am very dissatisfied with the level of
customer assistance. I need to talk to someone asap.