Multi‑currency store using Klarna Pay Later faces order denials: Shopify converts alternative‑currency checkouts back to the store’s single base currency, while Klarna requires the customer’s native currency.
Key clarification: Adding local‑currency payout bank accounts (Shopify Payments feature) won’t solve this. The issue is the transaction currency at checkout, not payout currency.
Latest update: Official sources confirm the constraint. • Klarna docs (Known constraints) and a Shopify help article state that alternative payment methods (APMs), including Klarna Payments as an APM, always transact only in the store’s base currency. • Even if prices/checkout display multiple currencies via Shopify Markets, Shopify updates the order to the base currency when redirecting to the APM.
Outcome/status: No solution provided in the thread; limitation is platform‑level. One participant reports no workaround found.
References central to understanding: Linked Klarna and Shopify help articles explaining the base‑currency enforcement for APMs.
Summarized with AI on December 28.
AI used: gpt-5.
We have a shop with multiple markets in multiple currencies. We also offer Klarna - pay later as a payment method. But Shopify converts orders made in alternative currencies back to the main currency. The order is then denied by klarna pay later as they only accept orders in the native currency of the customer.
It mentions that you can receive payouts in native market currencies if you add a bank account in said currency and the order wont be converted in the stores main currency. But would that also be the solution here?
Shopify limits Klarna payments as an alternative payment method, the same for all alternative payments methods, to always transact only in the store’s single base currency, as documented in this Shopify help article. Even if the store displays prices in multiple currencies, including in checkout or using Shopify Markets, Shopify will update the order’s currency to the store’s single base currency when redirecting to the alternative payment provider.