How do I activate my newly purchased Prestige theme?

Hello, I just bought Prestige theme and get payment confirmation but still in test mode in my theme library.

Anybody know how to activate it? Thanks :slightly_smiling_face:

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Hi, @Alice31 .

Welcome to the Shopify Community and thanks for sharing your question here!

In order to thoroughly look into why Prestige is still in theme trial after purchasing, you’ll need to create a support request via the Shopify Help Center. You can log into your account, follow the prompts and click our available support options to connect with our team. I recommend providing payment confirmation and advising that you’re using Prestige theme.

We are unable to authenticate your account or provide account-specific support through our community forums, so creating a support request will be the best course of action.

I’d love to learn more about your brand and what types of products you’ll be selling. Feel free to share your store URL here in this thread so we can take a look and provide tailored feedback.

Looking forward to your reply!

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