How do I cancel my trial subscription?

Shopify Discussion
1

I would like to cancel my trial subscription of Shopify. How do I go about it, please?

Thank you!

2

Hello, @ReadyorNotPrep !

Karlie here from the Shopify Support Team! If you’re looking to close your store and cancel your account with Shopify then be sure to follow my instructions below:

  • Log into your Shopify Admin
  • Settings> Plans and Permissions
  • Under ‘Store Settings’ >click, ‘Sell or Close store’
  • Click, ‘Close store’
  • Then enter your password to continue
  • You can also follow along to our step by step guide, here

Can I ask you why you’d like to close your store? Is there anything we could have done to help you out better?

Looking forward to hearing back from you!

3

I was hoping to see how and if Shopify would integrate with both my FB and
website in order to sell my products. The process was not very intuitive
for FB and in the process of trying to figure that out, I never tested my
website.

It was very hard to get any technical or customer support to assist with
questions or how to proceed and not having the time to actually study the
site in the way that I think is necessary, I will close it.

Thank you, however, for the response and instruction.

4

Hello again, @ReadyorNotPrep !

Karlie here! I can definitely understand closing your store if you were having difficulties. If you did want to keep the store open and you needed assistance, feel free to ask. I’m happy to help!

Hope you have an amazing day!

5

Shopify tells me to click Cancel subscription or Pause or cancel subscription, there is no such choice, I no longer want this Shopify account, please tell me how to cancel my subscription with a link. Rebecca