How do I contact Shopify support for API and multi-stage system queries?

Shopify Discussion
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Since we are currently evaluating Shopify for one of our big customers, I have a number of questions. Unfortunately, since a week I cannot access help.shopify.com What shall I do?

My current questions were:

  1. Can I use the GraphQL API in the Standard Shopify account in order to use Shopify as a headless Shop? Or does this only work in Shopfy Plus?

  2. How can I establish a multi stage system, so that I can have a development and a production enviornment (the better even more [4 stages would be great])

with kind regards

Matthias

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You can reach them via this link: https://help.shopify.com/en/
In the bottom there is AI powered chat bot, that you can use to connect to a real person
Thanks!