Basically, I need to send an additional safety email to a customer when they buy knives off my site, however I firstly don’t know how to create a new email to be able to send. I also don’t know how to have it so it sends only if the customer orders specific products (the knives).
Please may someone guide me through this process?
Hey Lukafernada,
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To send a safety email when customers buy knives, you’ll need to set up conditional email automation. You can use Shopify Flow (if available on your plan) or an email platform like Klaviyo. First, create the email with safety instructions in Klaviyo or your email tool. Then, set up a flow that triggers only when a customer buys a specific product by using product tags or SKU filters for knives. This way, the email is automatically sent after the purchase.
Let me know if you need further details on setting this up!
