I got a pillow for my grandchild . I wanted it before Xmas. It never came. I wanted a refund. I got it from Shop.com and they don’t give refunds on there site. I went to Shopify and when I filled out the form, the freaking send button don’t work. I tried multiple times to fill out the form. No luck on Shopify. They need for fix this. Now it’s Feb 2024 and still no pillow or refund. No help from Shopify. No number to call. No nothing.
Hi @Reneetx82 ,
Thank you for reaching out to the Community.
I definitely understand where you’re coming from regarding an order that you placed online and would be happy to share some insight on how we can help.
As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I’d encourage you to check out our Order FAQ Page for more information on how to proceed.
As more than 4 weeks have passed and you still haven’t received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved.
Please let me know if you have any other concerns.