I have added a “Chat” Icon and need to link it to the Shopify Chat URL but can’t seem to figure out how to do this. Can someone point me on where to look for this so that when someone clicks the Chat Icon I have added on the page it pops open the shopify chat window.
Greetings, @HWJ-Group .
Thank you for reaching out and posting this question!
I understand that you’ve added a chat widget and you need to link it to the Shopify Chat URL. Just to confirm are you using the Online store chat widget from Shopify Inbox?
If so, then we’ve got a step-by-step guide that can help with setting up Shopify Inbox. Neverthelss, if you require account-specific support with this process, then we’d be happy to continue assisting you through live chat, email, or callback. Simply visit the Shopify Help Center and log in to your account to create a support request.
That being said, if you’re using a third-party app, then our scope of support may be limited. However, the app developers are always available to assist you - you can reach out to them directly through the contact information found in the Support section of their app’s page.
Once you’ve resolved the issue with your chat icon, I’d love to hear more about your experience so far and share some additional resources! What kinds of products are you selling? Do you have a marketing plan prepared for your business?
Where does this code go? For example I have section on my contact us page with a button that says Live Chat, and I want that button when clicked to open up the shopify chat. Could you please tell me where do I add that code?
Have you figured this out?