Hi all
Help advice!!!
Support hasn’t responded for almost 2 weeks.
The problem is that I can’t download the utility bill
Tried 3 different
and now write to (contact support)
in the support chat they always answer the same thing that the Merchant Verification team is very busy
I do not know what to do
Hi, @Ali88 .
Welcome to the Shopify Community and thanks for reaching out!
First, could you let us know what 3 different documents you’ve already tried?
Could you also advise where you’re located? The reason I ask is, if you’re unable to obtain a utility bill for your business, there are additional documents you can upload to aid in the verification process for Shopify Payments.
For example, you could upload a government-issued letter, a statement from a financial institution or a bank statement. Once you’ve advised us of the location, I can provide additional documents that are generally accepted verification documents for Shopify Payments.
You mentioned you previously contacted our support team regarding verification for Shopify Payments. We are unable to authenticate your account or provide account-specific support via our community forums. Since you’ve already created a support request, it would be best if you reply directly to your ticket. Our team thoroughly reviews each ticket to ensure we’re providing you with the proper next steps.
Please let us know if you have any further questions! I’d also love to hear about the online business you’ve started and what you’re currently working on.
Address verification for Arif Babayev
Upload a copy of a utilities bill, such as an electricity bill, that
clearly shows the account owner’s address
We’re seeing that you’re having trouble uploading the right documents.
Contact support <>
they need my individual adressi tried 3 different documents electro water
and internetall these documents to my address
This is not a company address.
Thank you for this information, @Ali88 .
Are you able to locate your existing support ticket? It would be best if you reply directly to your ticket so the appropriate team can address your query. We truly understand the importance of verifying your address and information for Shopify Payments. If you’re unable to locate your ticket please check the account owner inbox, spam or junk folder.
there is ticket 32176461
<>
I was told by the support
what is the ticket number
but no one wrote me any documents, they didn’t ask me for additional
I would gladly provide them