How can I get verified for Shopify payments?

Payments + Shipping & Fulfilment
1

Hi

I didnt quite get the answers i’d hoped for

so I’ll try and ask again.

so as mentioned in the previous message im still being held back from the shopify payments.

My questions are as following

What exactly am i supposed to do to get verified?

i have already multiple tried sending in a picture of my own personal utility bill from where i live, which is what its telling me to do…

"Address verification for Otto Coomer

Upload a copy of a utilities bill, such as an electricity bill, that clearly shows the account owner’s address"

but every time i have tried sending that in it just gives me the same problem whenever i come back to check if ive been verified.

am i not doing it correctly or what? im the founder/owner of the store, and theerefore i would think they were asking for my personal utility bill right? or am i ment to send something else?

im starting to get a bit annoyed that its either not working or its not precise in what i have to do or send them…

please help with this exact problem and not just talk generally…

thanks in advance

kind regards

2

Hi, @ottocoomer123 .

Thanks for posting to the forums. I’m sorry you didn’t receive the assistance you were looking for in your previous post.

When it comes to Shopify Payments, it’s always best to reach out to our Live Advisors, as they can pull up your account and take a dig with our Risk Team to determine what the issue is. Unfortunately, I don’t have access to your specific account, but can provide some general support.

When it comes to the picture of your utility bill, is the address the same country as the store? Additionally, it will be automatically rejected if any piece of the picture is cut off. All 4 sides of the bill need to be visible.

To speak to our live team so they can access your account, please visit our Help Center and log in to your account to create a support request through live chat, or callback. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’

Best of luck!