Thank you for sharing your experience here in the community forums. I understand that you have been dealing with a less than ideal situation in regards to a billing fee for an app you were not using and that your store has since been deemed not a good fit for our platform. I am sorry to hear about this.
For the third party app fee: I do not have the ability to access your merchant account through our community forums to review this charge or the billing timeline for this app. I do want to better understand what has happened, you mentioned that you have proof the app was uninstalled before the trial ended. Are you able to share some of those details with me here about this? While I can’t access your merchant account, I can flag open tickets or situations for a review. If you have a ticket number related to this dispute over the app fee, please also share that with me here.
Regarding the termination of your Shopify account: These decisions are handled by a specific team that can only be communicated with via email. Our standard support that you can access through our Help Center does not have access to the information pertaining to this decision nor can we connect you directly to this team. Responding to the email you received from them or submitting an appeal through the link they may have provided you is the next step in resolving this situation. I cannot guarantee a response time from this team. but generally they aim to respond within 3-5 business days.
It is important to note that Shopify does reserve the right to discontinue services to any merchant account at any time, at our sole discretion. We also generally do not share the details of any reviews of merchant accounts to protect the integrity of our security systems and tools in place. You can read more about this in our Shopify Terms of Service - Shopify USA. If you wish to contest any of this you can have your legal representative contact us at legal@shopify.com for additional information.
I am happy to answer any other general questions or concerns you have might have about this situation.