How do you re-engage inactive customers?

Shopify Discussion
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1

Hey all!

App dev here. I would love to get community feedback as to how you guys follow up with inactive customers: https://inactive-customers.paperform.co

Cheers!

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Re-engaging inactive customers has been a big focus in my business :). Here’s what’s worked for me:

  1. Personalized Emails: I send “We Miss You” emails offering discounts or exclusive deals to try and get inactive customers back.
  2. Push Notifications: I also started using UnblockedBrands to send real-time push notifications directly to their phones, reminding them of special offers or new product launches. It’s been a game-changer for re-engaging customers who weren’t responding to emails.
  3. Exclusive Offers: Offering something they can’t get elsewhere, like early access to a sale or product, helped drive re-engagement for me.

Combining these methods has brought a lot of inactive customers back to my store.

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