Hi all,
I would like to know what the payment process would be like if there is no payment to be taken from the customer.
Would the customer still have to put their payment details in if the product free?
For example, when a discount of 100% is being offered.
Many thanks
Hi @Sundayla
Great question! The checkout flow for the customer will change depending on if the item is free, has free shipping and if the customer’s address is in an eligible location.
If a customer is purchasing a free product that also has free shipping, this is what the final stage of their checkout looks like:
If the product is a physical item, the customer will be required to still enter their contact information to ensure they are within the eligible shipping limits of your business.
Hi @Shay
Ah that’s perfect. Thank you for the quick response!
Some edge cases merchants want to test if they apply to their business -
The checkout flow may be a bit different if tips are enabled
https://help.shopify.com/en/manual/checkout-settings/tips
For digital products this will be even simpler with no shipping step when only digital items are in the cart.
If there are other payment method buttons added to product pages /cart that lead to external services it’s best to make a test order through those buttons.
If using an app to manage free item(s) it’s best to make a test order to be sure of the flow that app creates such as if it collects an email address it may send a checkout link to that email address as a way of verification instead of sending them right to checkout.
Thanks for the additional info @PaulNewton !
