hi,
for your experience, how long have you waited for a review of your ads account with Google? I have been waiting 2 months, and no one got back to me. NEVER! very upsetting.
What is your experience instead?
Hey, @Danielexx85 .
Olivia here from the Shopify team.
Thanks for sharing your question with our community. I wasn’t able to find any information on an approval process for a Google Ad Account, however, I did find documentation around the ad approval process through Google Support answers.
As confirmed by Google Support:
- Most ads are reviewed within 1 business day
- If an ad is under review for longer than 2 business days, then you should connect with their team directly
There is also mention of non-text format ads taking longer than usual to review, however, considering you have been waiting months make sure to connect with Google for next steps.
Note:
If you meant that your existing Google Ad Account was suspended for which you submitted an appeal please connect with Google for a status update on your request. According to their FAQ, a specialist aims to respond to an appeal within 5 business days, but it can take longer.
Warm regards,
Hi Olivia,
my question was not the clearest :-). I meant for an appeal for an ads account suspended. Still waiting since February. The annoying thing is they to me the website is fine so I don’t really know what to do:-/
Thanks for your quick reply, @Danielexx85 !
It’s all good. I can definitely understand why you would be worried after waiting so long. I’m not sure if you noticed in my last reply, but I did mention that Google Support FAQ pages indicate that after you submit an appeal for a Google Ad Account Suspension you can expect to hear back from a specialist within 5 days.
Though the FAQ also states it can take longer, it seems that waiting 2 months isn’t the norm. I would highly recommend connecting with them to make sure the request wasn’t lost, or if their follow-up hasn’t reached you.
Please keep us posted for future readers.
Warm regards,