How to Add Return Policy to Shopify POS Smart Grid

First, I went to our Shopify Refund and return Policy (Shopify admin, selected Settings, Polices, Return and refund policy) and copied the URL (https://admin.shopify.com/store/YOURSTORENAME/settings/legal/refund ).

I opened a different browser and pasted the above URL into it, hit enter and the policy was displayed.

I went back to admin menu, selected POS, Settings, Smart Grid and selected my grid and then clicked Customize.

I clicked on:

  • Add tile
  • Link
  • I pasted the above link into the URL field
  • I entered Return and refund Policy in the Title field
  • I clicked Add
  • I clicked Apply
  • I clicked Edit Locations
  • i checked All locations
  • I clicked Done
  • I clicked Save
  • I clicked Confirm to replace Smart Grid at all locations

I open my POS Pro app on my iPad, enter my Pin and click on Return and refund Policy.
Shopify Return and refund Policy opens and for a split second the policy displays and then its empty.

Is this a permissions problem? How can this be fixed?