How to change Billing email address

Payments + Shipping & Fulfilment

Topic summary

A user wants to separate their billing email from their store email so their accounting department receives only billing-related communications.

Attempted Solutions:

  • Two users suggested navigating to Settings → Billing → Billing information/profile to change the billing email
  • However, the original poster shared a screenshot showing no email field exists in that section—only payment methods, currency, and physical address

Current Status:

  • The issue remains unresolved
  • A second user confirmed experiencing the same problem
  • The original poster questions whether this feature may be tier-restricted or unavailable in certain Shopify plans
  • Requested screenshot evidence from those claiming the option exists

The discussion highlights a potential gap between suggested solutions and actual interface availability.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

Hi, how can I change the billing email address?

I want to change Just the billing email address. I need my store email to be different than my billing.

this is so that my accounting department will get only the relevant emails.

2

Hello @nadav.sofer

To change just the billing email address:

  1. In your Shopify admin, go to Settings → Billing.

  2. Under Billing profile, look for Billing address.

  3. Enter the email address of your accounting department.

  4. Click Save.

3

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Thank you for the response but there’s no Email in there

4

Hey @nadav.sofer ! Here’s how you can change just the billing email in Shopify:

  1. Go to your Shopify admin.

  2. Click on Settings > Billing.

  3. Under the Billing information section, you’ll see an option to edit the billing email.

  4. Change it to your accounting team’s email and hit Save.

This will make sure only billing-related emails (invoices, payment confirmations, etc.) go to that address, your main store notifications will stay unchanged.

Hope this helps a bit!
If it does, feel free to mark it as a solution so others can find it too :blush:

5

Hi, I might be blind because I don’t see that as an option in Billing information… All I see is Payment methods, Currency, and physical Address.

Is it something that isn’t available for all tiers?

Could you attach an image?

6

I have the same issue. I don’t see any email option? How do i change or add a new email id just for Billing.