how to contact shopify? I am stuck in a loop that is eating up all my time. I need a person to help me. Any idea how to reach in person support?
Hi, @Sheryl_Marcus !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
I’m sorry to hear that you have been experiencing issues contacting support. I’d love to know more about this and provide you with a solution. Did this looping issue occur on our Help Center? Did you have a chance to log in to your account before selecting a contact method?
Depending on the issue, going through the following troubleshooting steps is a good idea to ensure that this is not a local issue:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try a different web browser to rule out any browser issues.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
- Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.
If this issue persists, feel free to share more information by replying to this thread.
Talk soon!