Our client’s using an external service provider for the local delivery method. We’ve build a workflow with Shopify Flow that collects all of the necessary data and sends an email to our service provider. Which works just great.
When using the local delivery option Shopify shows an additional and optional input field during the checkout where the client can add delivery instructions (like door codes etc.). However, we cannot seem to find a variable for the local delivery “delivery instructions”.
We couldn’t find anything useful in any of the documentation documents and even the Shopify support couldn’t help us.
a screenshot of what exactly? The order instructions field in the checkout?
I’ve checked fulfillments, orders, searched for “instruction”, “note”, “local delivery” but couldn’t find anything.
Since the local delivery instruction is deleted after the order is fulfilled, my suspicion is that it can’t even be accessed via Flow. But maybe I’m wrong. Let me know how I can give you further information if needed.
I’ve tried that before, but that would only print out the attribute before that. “AGBs zugestimmt am…” + Timestamp. That is added through an app that checks for the terms & conditions checkbox. Seems like the delivery instructions are not part of the custom attributes.
{% for customAttributes_item in order.customAttributes %}
{{customAttributes_item.key}}:
{{customAttributes_item.value}}
{% endfor %}
That’s a good point. The email is triggered once the order is fulfilled. That’s probably the same time that the delivery instruction is deleted as well.
So I just tried to safe the order instruction to a new metafield, so we can fetch the information from there. However, same result. Only the terms&condition data is saved… Maybe I’m missing something here.
Are you saving it to the metafield with the same trigger? If so, it won’t have the right value. It might work if you save it when the order is created (via a separate workflow). But if you auto-fulfill it may still be at the same time.
Can you instead stop your system from deleting that message?
I created a second workflow that’s triggered by the creation of the order. At that point the local delivery instruction is still there.
I’m not sure that’s possible. I’ve talked to one of your colleagues via the support and all they said is that this is expected behavior, to keep the order data clean and simple. I’d guess it has something to do with security as well, in case customers add door codes etc. to that note.
Would you reckon there’s anything wrong with the for-loop?
Nope. I’ve also tried with disabling the terms&conditions field, just to make sure that’s not “overwriting” the delivery instructions. But without that the flow throws an error “can’t be blank”. Which means the delivery instructions are not part of the custom attributes.
Thanks for your patience. I haven’t been able to test this in my store as I don’t have local pickup enabled, but I’m waiting on a response from the team that owns this. Can you try one more field?
order / fulfillmentOrder / deliveryMethod / additionalInformation / instructions
thank you! Actually I tried to find the instruction in the deliveryMethod before as well, but unsuccessfully.
See screenshot attached, I can’t see the additionalInformation there.
We have the same issues, it seems like no object structure has this information anywhere. We also face this issue while adding the order delivery instructions using Flow. Is there any help available on this?
