How to improve store search and answer customer questions instantly?

Shopify Discussion

Topic summary

A new Shopify app called WiseCues has been introduced that combines advanced search functionality with an AI-powered question-answering assistant.

Key Features:

  • Enhanced search that handles typos, synonyms, and complex queries
  • Instant answers pulled from store content (FAQs, policies, product pages)
  • Aims to reduce customer support workload while improving product discovery

Community Response:
The tool received positive initial feedback. One commenter suggested complementing such tools with strong customer communication practices, recommending 24-hour response times, personalized interactions, and follow-ups. They noted that while automation tools like HelpCenter can assist, maintaining a human touch in customer service remains essential.

The discussion remains open for further feedback from store owners testing the application.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,
We’ve been working on a way to transform Shopify store search by combining two essential tools into one: an advanced search engine and a question-answering assistant.

WiseCues turns your search bar into a smart assistant that:

  • Searches smarter: Understands typos, synonyms, and complex queries to guide customers to the right products.
  • Answers instantly: Pulls answers from your store’s pages (FAQs, policies, product details) to reduce support workload.

Try WiseCues today on the Shopify App Store and see how it can enhance your store’s search and customer experience!
https://apps.shopify.com/wisecues

Would love to hear your thoughts!

Thanks,
JD

1 Like
2

This is an incredible innovation for Shopify store owners!

3

Communication can be your secret weapon in e-commerce:

  • Aim to respond within 24 hours
  • Use a warm, solution-oriented tone
  • Personalize your interactions
  • Follow up after resolving issues

A tool like HelpCenter can help manage this, but the human touch is irreplaceable.

Communication can be your secret weapon in e-commerce: Aim to respond within 24 hours