How to mark a order as delivered?

Payments + Shipping & Fulfilment
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Topic summary

Multiple Shopify merchants are unable to manually mark orders as “delivered” in their admin panel, despite Shopify’s documentation suggesting this feature exists.

Core Issue:

  • After fulfilling orders and adding tracking numbers, no option appears to change order status to “delivered”
  • Orders show conflicting statuses: some display “delivered” in one section while showing “in transit” in Order Summary and Shipping Labels windows
  • This particularly affects merchants using shipping providers not directly integrated with Shopify

Business Impact:

  • Prevents automated marketing workflows (e.g., sending feedback request emails 3 days after delivery)
  • Creates confusion for customers and shipping departments due to inconsistent status displays
  • Orders remain in incomplete states even after successful delivery

Current Status:
The issue remains unresolved with no official solution provided. Multiple users have confirmed experiencing the same problem, and one merchant noted it’s “mere cosmetic” but would still be a valuable feature for manual order management.

Summarized with AI on October 23. AI used: claude-sonnet-4-5-20250929.
1

Hello,

Edit: Don’t worry, I’ll send the auto marketing email when an order has been fulfilled.

I have physical products marked as my items, I can fulfill items and then the order becomes archived autmatically. But when I add a tracking number, there’s no way of me manually changing the order as “delivered”

Shopify FAQ: https://help.shopify.com/en/manual/orders/fulfillment/fulfilling-orders/fulfill-local-delivery/fulfill-local-delivery-admin, state I can mark is as “delivered” but I have no option to do so? With or without a tracking number added when fulfilling an order.

How can I mark an order as delivered?

Here’s a screenshot of one of my orders but there’s nothing on the screen to mark is as ‘delivered’

Onyx-Hive-·-Orders-·-2055-·-Shopify.png
Onyx-Hive-·-Orders-·-2055-·-Shopify.png3441×3605 708 KB

The reason why is that I want to send an automated email after 3 days when an order is ‘delivered’ for marketing feedback email comms.

Thanks

2

We have the same issue, and have been searching for an answer, with no responses.
In the Order screen, it has conflicting information:

kjconway_1-1726166621394.png
kjconway_1-1726166621394.png650×425 25.2 KB

But in the Order Summary & Shipping Labels windows, it shows “In Transit”:

kjconway_2-1726166735473.png

kjconway_4-1726166806760.png

This is very annoying to our Customers & Shipping Department.

3

We have the same issue, has anyone found a solution for this?

4

It is still a problem unfortunately when you use a shipping provider not linked with Shopify. Sometimes we have to do things manually and those orders never get the state ‘Delivered’ although they are delivered safely to the customer. I know it is mere cosmetic but nevertheless it would be a good feature to be able to mark an order ‘Delivered’ by hand….