How to mark a order as delivered?

[onyx_au]

Hello,

Edit: Don’t worry, I’ll send the auto marketing email when an order has been fulfilled.

I have physical products marked as my items, I can fulfill items and then the order becomes archived autmatically. But when I add a tracking number, there’s no way of me manually changing the order as “delivered”

Shopify FAQ: https://help.shopify.com/en/manual/orders/fulfillment/fulfilling-orders/fulfill-local-delivery/fulfill-local-delivery-admin, state I can mark is as “delivered” but I have no option to do so? With or without a tracking number added when fulfilling an order.

How can I mark an order as delivered?

Here’s a screenshot of one of my orders but there’s nothing on the screen to mark is as ‘delivered’

The reason why is that I want to send an automated email after 3 days when an order is ‘delivered’ for marketing feedback email comms.

Thanks

[kjconway]

We have the same issue, and have been searching for an answer, with no responses.
In the Order screen, it has conflicting information:

But in the Order Summary & Shipping Labels windows, it shows “In Transit”:

This is very annoying to our Customers & Shipping Department.

[Sue_J]

We have the same issue, has anyone found a solution for this?

[hobu]

It is still a problem unfortunately when you use a shipping provider not linked with Shopify. Sometimes we have to do things manually and those orders never get the state ‘Delivered’ although they are delivered safely to the customer. I know it is mere cosmetic but nevertheless it would be a good feature to be able to mark an order ‘Delivered’ by hand….