How to resolve a 'Something went wrong' message when paying for my store subscription?

Technical Q&A
1

Hi.

I selected the billing cycle (1-year subscription), added my card, and was about to click the submit button to make payment since my trial would end in 1 day, the screen went to Something went wrong message. I only have 1 day to make the payment. What do I do? Any help from Shopify support is much appreciated.

2

Hi, @zennister7 !

Welcome to Shopify Community.

I’d be glad to help you out with this today. Let’s first rule out any possibility of local errors by having you try the following troubleshooting steps:

  • Try clearing cache/cookies of current browser
  • Try from a different, up-to-date, browser
  • Try from a different network connection

If at that point you still continue to run into this issue, we will need to take a deeper look at what else might be going on. In order to do so, we will have to authenticate your account for your security and privacy. To get in touch, connect with our live Support team 24/7 using this link.

I trust that helps, but please let me know if I missed or misunderstood anything.

Warm regards,

3

Thank you for your reply @Olivia_2 . I tried to log in from the Incognito window, but no luck. I’ll look for a Shopify alternative.

4

Thank you for your reply, @zennister7 .

In that case, please connect with our Support team at your earliest convenience so we can assist with investigating what may be wrong.

We look forward to helping,