Payment failed, I can't pay my invoice

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1

Hi everyone,

I received a billing notification from Shopify stating that my payment failed. The system says it will retry on October 17, 2025.

I’ve checked with my bank (Tangerine), and they confirmed that no transaction attempt was made from Shopify. My card is active, has sufficient funds, and all the billing details in my account are correct.

Has anyone experienced something similar? Could this be a technical issue on Shopify’s side? I’d appreciate any advice or insight on how to resolve this before the next billing attempt. :sad_but_relieved_face:

Thanks in advance!

2

Hey,

It’s normal that you got issue regarding the payment/billing failed. There maybe multiple reasons of why it’s failing.

  • You may have low balance than the actual Shopify Billing.
  • Your account may have the issues with the payment transaction or issue with the payment provider on the time when shopify tries to charge from your account.

Despite that the above reasons there could be many other reasons that cause issue with the payment hold on.
If this was helpful mark as Solution and like it.

Thanks

3

Good evening, thank you for your response, but you didn’t understand my issue. I’m not selling anything on my site at the moment (my site is still under construction and currently closed). I was referring to my monthly Shopify subscription (my plan). I’ve tried several times manually, but that doesn’t work either.

4

@Isabelle96
Hey,
this does happen occasionally, and it’s usually not your bank or card that’s the issue.

If your bank confirmed no attempt was made, it means the payment gateway on Shopify’s end didn’t actually send the charge request yet. This can happen for a few reasons:

  1. Temporary billing sync issue between Shopify’s payment processor and your card network (common with some banks like Tangerine).
  2. Expired session or old token — even if your card is still valid, the billing authorization token may need refreshing.
  3. Bank security filters — sometimes banks block automated recurring charges unless they’re reauthorized.

Here’s what you can do:

  • Go to Settings → Billing → Payment methods and remove, then re-add your card. This refreshes the authorization token.
  • Wait a few hours and check if Shopify retries earlier than the listed date.
  • If it still fails on the next attempt, reach out to Shopify Support via live chat and ask them to “manually trigger a billing authorization.” That often resolves it instantly.

I’ve seen this exact issue clear up once the card was re-added so you’re likely fine before the 17th
Please feel free to reach out to our expert support.

1 Like
5

Thank you, you understood my issue correctly. I did complete the first and second steps before writing my message. I tried using Mozilla, Chrome, my laptop, and my phone. I also tried contacting Shopify via chat, but it was only a bot. :slightly_frowning_face:

6

I contacted Shopify support via chat, and they resolved the issue quickly and efficiently. Many thanks to Shopify for the fast and French-language support — it’s greatly appreciated!