Hello I’ve had several of my customers reach out stating that they could not complete their purchase due to a error message that read items added to the cart can’t be shipped to their address…remove items to complete order. Please help
Hi @she1 ,
This is a generic Shopify error message that displays whenever there is no shipping method available. That means there’s something in your shipping configuration that is preventing any of your shipping methods from being displayed. This could be one of a number of different things.
If you’re using live carrier rates, it’s possible that the order is exceeding the carrier restrictions. This tends to happen because Shopify only allows you to select one default box size, and most merchants select the largest box to cover all orders. Unfortunately, this can sometimes lead to oversized packages or shipments, meaning the carrier won’t return a rate.
Another issue with live rates is that sometimes the services you’ve selected, usually priority services, are not offered in certain postal codes or zip codes. If you’re using live rates, you may want to investigate this.
It could also have to do with your overall setup - Locations, Profiles, zones, conditions, etc. Without knowing the details of your shipping setup, it’s difficult to diagnose. You may want to reach out to Shopify support directly.
Best regards,
Ron
1 Like
@she1 Ron’s answer is good, adding to that I’ve seen this happen because the product is not assigned to the shipping profile.
I would go to Settings > Shipping and Delivery, and inspect your settings there and see where that product is at to make sure it’s available to be shipped with the method the user selects.
Here’s the documentation to help you understand shipping profiles: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/shipping-profiles