How to revert country change in Shopify for a first-time user?

Payments + Shipping & Fulfilment

Topic summary

A first-time Shopify user changed their store country from Pakistan to the US based on someone’s advice and now cannot revert the change.

Resolution steps provided:

  • Deactivate Shopify Payments first by going to Settings > Payments > Manage > click “Deactivate Shopify Payments” at the bottom of the page
  • After deactivation, the country setting can be adjusted in store settings
  • Since Shopify Payments isn’t available in Pakistan, the user will need to select an alternative payment gateway from Shopify’s supported list

Status: Solution provided by community support; user needs to follow the deactivation process to proceed with country change.

Summarized with AI on November 18. AI used: claude-sonnet-4-5-20250929.
1

Someone told me to change contry from pakistan to US and I did this and got stuck.
So kindly revert it please cause this is my first time shopify experiance.

Thank you!

Screenshot 2023-07-17 134111.png
Screenshot 2023-07-17 134111.png851×516 13.5 KB

2

You need to contact Shopify support

3

Hi, @uzairayyaz !

Thanks for your post. As noted in the screenshot you provided, you’ll need to deactivate Shopify Payments in order to change your country. You can do so by following these steps:

  1. In your Shopify admin, navigate to Settings > Payments.
  2. Click Manage in the Shopify Payments section.
  3. Scroll down to the bottom of the page and click the Deactivate Shopify Payments button.

Once you do that you’ll be able to adjust the country in your store settings. Since Shopify Payments isn’t currently available in Pakistan, you’ll want to choose a payment gatewat from this list!

Let me know if you have any other questions.