I’m hoping someone here can help me with a problem I’m facing. I recently had a Shopify account terminated, but it’s still linked to my TikTok Shop. I need to unlink it, but since I no longer have access to the Shopify account, I’m not sure how to proceed. Has anyone experienced something similar or know the steps I can take to resolve this? Any advice or guidance would be greatly appreciated!
Thanks in advance for your help!
If your Shopify account is terminated but still linked to your TikTok Shop, here’s what you can do:
Contact TikTok Shop support: Reach out to TikTok’s support team and explain that your Shopify account is terminated, and you need help unlinking it. They should be able to manually assist.
Reconnect with Shopify: If possible, contact Shopify support to confirm account termination and request any assistance with third-party connections.
Create a new integration: Once unlinked, you can set up a new TikTok Shop integration with another active Shopify account or platform.
TikTok support should be your first point of contact to resolve this.