I recently got ownership and its still asking for verification from previous owner to get payments and i dont know what to do?
Welcome to the Shopify Community - thank you for reaching out here.
I understand that you have recently received ownership of a Shopify store, and have noticed that the verification requirements are still linked to the previous owner. I would be happy to suggest the next steps for you to take!
If you recently acquired ownership of a Shopify store and the Shopify Payments account is still associated with the previous owner, then you will need to contact our support team so that we can assist with getting the details changed. It is not possible to change the Shopify Payments representative information from within your Shopify admin - so we will need to take a closer look.
You can contact our team via live chat, email, or phone (when available), by using this help center link here. When reaching out to our support team, make sure to provide all of the relevant details and our team will explain the next steps involved.
It’s important to note that Shopify Payments is only available in certain countries, so if you are not in the same region as the previous owner, make sure to check if it is available in your country before attempting to set it up. Additionally, if you are unable to use Shopify Payments, there are other third-party payment gateways available that you can use to process payments on your store.
Don’t hesitate to take advantage of our merchant resources. From the Shopify Help Center to Shopify Learn to the Shopify YouTube Channels, there are plenty of resources available to help you learn the platform and grow your business. Let me know how the store is coming along - we’re always here to help if you need us.