I’m hoping someone can help. I have followed the instructions on multiple discussions and also the support documentation (https://help.shopify.com/en/manual/products/collections/collection-layout) but I am still unable to sort products to display in a different order. Rather, I am able to sort the products, but the order that I have sorted them into is not reflected on the site. As you can see below, I have sorted the products in a collection as so (Cheese, Sardine, Peanut Butter, Lamb, Pumpkin and Turkey):
However, the products still display in this order (Cheese, Lamb, Peanut Butter, Pumpkin, Sardine and Turkey):
After I made the changes, I cleared the site data here:
I then selected Empty Cache and Hard Reload here:
I also logged out and into my account again and tried on a different browser. None of this is working. There doesn’t seem to be any alternative instructions but the steps provided just aren’t helping. Does anyone have any idea how to change the display order of the products? I feel like this is so much more difficult than it should be.
Hi @puptonogood ,
Thanks for sharing the details and screenshots—they’re super helpful in understanding what’s going on. I can see how frustrating this issue is, especially since you’ve already tried sorting the collection manually and even cleared your cache without any luck. Let’s try to get this sorted for you.
The issue is most likely related to how the sorting is set up in your theme, not the manual sorting in the admin. Here’s what you can do to fix it:
- Go to Online Store > Themes > Customize in your Shopify admin.
- Navigate to the collection page where these products are displayed.
- Look for the Collection Settings or Product Grid Settings on the left-hand panel.
- Find an option for “Sort” or “Default Sorting” and set it to Manual or Collection Default.
- Save your changes and check if the order updates on your storefront.
If you don’t see these options in your theme customizer, it might be necessary to tweak the code in your collection template to make it respect the manual sorting. If that’s the case, here’s a quick solution:
In your collection.liquid template, you’ll want to ensure the products are being displayed in the manual order. This can be done by adding or checking for the following line of code:
{% assign products = collection.products | sort: 'manual' %}
If the above steps don’t resolve the issue, it’s worth checking if any apps or customizations are interfering with the sorting. You might also want to try adding ?sort_by=manual to the collection URL to test if the manual sorting works.
I hope this helps! If you need further assistance with the theme settings or template code, feel free to ask, I’d be happy to guide you or implement this for you.
Cheers!
Shreya | Revize
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Hi Shreya,
We are experiencing the same thing.
On our theme settings / Product Grid Settings, there is no option listed for sort or default sorting.
Also unsure where to find the collection.liquid template to check any code.
Any assistance would be greatful
