Hey @anasofiarcila ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with accessing the TikTok channel, to get this resolved. While TikTok is considered to be a third-party channel, I have provided a few local troubleshooting steps below you can attempt to help get this resolved:
- Clear Cache & Cookies.
- Try accessing the shop from an Incognito or Private browser.
- Try accessing the shop from Another Device.
- Access the shop from Another Browser (i.e Chrome, Firefox, Safari).
- Try accessing from the Shopify App.
- Attempt using another Connection (i.e without Wifi).
Please let me know if after attempting all of the outlined steps you continue to receive the error!