I got an email which says to take action regarding my shopify store's theme

Shopify Discussion
1

I am using Dawn theme which is free theme. I pay monthly to shopify to host my store. Now I#### got this below email from a Gmail. Is this a scam mail ?#### I pasted the email below. Please help.

Title of email: Immediate Action Required: Unlicensed Theme Identified in Your Shopify Store

Dear Store Owner,

We have conducted a compliance review of your Shopify store and identified that the theme you are currently using lacks a valid license code. To maintain the integrity and seamless operation of your store, this issue must be resolved without delay.

Operating with an unlicensed theme will lead to the loss of essential security updates, technical support, and key functionalities that are critical to customer trust and the overall performance of your store. Additionally, it puts your store at risk of non-compliance with Shopify’s guidelines.

Action Required before October 21st:

  1. Submit License Documentation: Provide the necessary information for verifying your theme license.

  2. License Code Generation: We will generate and issue your unique theme license code.

  3. Code Integration and Activation: Our team will integrate and activate the license code on your store.

  4. Final Audit: A comprehensive audit will be performed to ensure full compliance and store verification.

To prevent any potential disruption, Kindly reply with “HELP” to receive immediate support in resolving this issue.

Best regards,
Shopify Compliance Team

2

Hi @fami

It is a scam. As you mentioned in the beginning, it is a free theme, and Shopify does not ever use a GMail account.

If you search this forum there are hundreds of similar posts, with the same or similar scams.

Note “Kindly” is a scammers trademark :slightly_smiling_face:

Stay safe.

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3

Thank you Laza, for quick response. Thought of it as a scam mail, but just wanted to make sure!

So shame on scammers how they actually spend time to cheat others!

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