I need help! A customer is trying to purchase a shirt from my store. cant because of address.
Hi there, @Fashionmogul !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, have you set up shipping for this region in the USA? Please refer to this help document for more information on how to go about this. You will need to have created a shipping zone that dictates you will ship to this region in the USA.
I have also used UPS’s address validator tool to ensure the address the buyer is entering is accurate as well. Please refer to the suggested way to input the address you provided:
Definitely let me know how these work out for you.