I bought a domain few minutes ago, I was charged on my credit card and got confirmation on my email. The problem is that when I connect my domain, it says the domain is available for purchase as if I haven’t bought it yet. I’m scared to hit buy domain, in case I get charged twice. Please help!
Hi @Zakhe ,
Thank you for reaching out to the Community! I’d be happy to provide some assistance with this request. To confirm, the domain was purchased through Shopify correct?
If so, I’d encourage you to connect with us directly for further investigation. This will allow our support team to get you authenticated, as we wouldn’t have access to any account details here through the Community. They will be able to take a closer look to ensure the domain was successfully purchased.
Please let me know if you have any troubles with this.
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Thank you so much Blair. I spoke with Joshua from support and he will assist me. He said the problem was on Shopify’s end and will be fixed in 24 hours. Thanks for reaching out.
Anytime @Zakhe !
I’m glad to hear you were able to connect and it’s actively being resolved. Please let us know if you have any other questions or concerns.