I want to downgrade from basic plane 24 usd a month to starter plane 1 usd a month

Shopify Discussion

Topic summary

Users are seeking to downgrade from Shopify’s Basic plan ($24/month) to the Starter plan ($1/month) due to budget constraints and lack of sales.

Key Information Provided:

  • The Starter plan ($5/month with 5% transaction fees) is only available to new merchants, not existing accounts
  • To access Starter pricing, users must create a new Shopify account
  • Current promotional offer: 3 months for €1/month on select plans for new trials

Alternative Downgrade Option:

  • Existing merchants can switch to the “Pause and Build” plan for $14/month or less
  • This allows continued work on the store without full functionality
  • Can be done directly through the Shopify admin panel

Next Steps:

Users are directed to contact Shopify Support directly for account-specific assistance, as the community forum cannot access individual account details for privacy reasons. Support can review all available options based on specific circumstances.

Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.
1

hello

i want to downgrade my plane from 24 usd a month to 1 usd a month in starter or at least 5 usd a month

thats what i cant afford right now in my blog until i lunched it

2

Hi @vevito1986 ,

Thank you for reaching out to us. I understand that you are looking to downgrade your plan. I am happy to look into this for you today.

The Shopify Starter plan is only available for new merchants. The Shopify Starter plan costs just €5 EUR per month, and transaction fees are only 5% when you use Shopify Payments. You can learn more about that here. If you’d like to be on the Starter plan, you will need to start a new account at shopify.com. Start a free trial and enjoy 3 months of Shopify for €1/month on select plans.

However, as we cannot look into account specifics via the Community for privacy and security reasons, it’s best to get in touch with our Support team to check all the possible options available for you. I invite you to reach out to our Contact Us page and inquire about this option. Once you log in, select the topic you’d like to discuss with the Support Advisor. Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.

Additionally, you can downgrade your Basic plan to the Pause and Build plan. This plan allows you to pause your store and continue to work on it for a reduced cost of $14 USD or less per month. You can find the steps on how to do this here.

Is there a reason why you wanted to downgrade? Can I help you with your current store at all?

3

Hi Iris,

Since the beginning of the business, having tested the trial for a few days, I only had the option of subscribing to the basic plan as minimum, and that’s what I did.

However, I haven’t had any clients or purchases made, and I have to start managing the investment. Given that I still don’t have the business working as I would like, is it possible for us to move to the lowest level (starter)? Paying the amount for the basic plan, without receiving a financial return, is difficult to maintain. Thanks

4

Hey, @BrunaMiranda

If you are looking to downgrade and change your plan. We have a step-by-step guide here on how this can be accomplished from within your Shopify admin.

If there is anything else I can help you with, please let me know.