I want to solve the "translation missing" error.

Technical Q&A

Topic summary

Shopify store shows “translation missing” errors after changing the default language from English to Japanese, using the ICON theme and the Langify translation app. The user believes missing entries in the Japanese locale file (ja.json) may be the cause and asks what code to add and where.

A second issue: product descriptions do not display on a product page after the language switch, even though content is saved. A product URL and multiple screenshots are provided, which are central to understanding the errors and settings.

Technical context: Langify is a translation app; ICON is a Shopify theme. ja.json is the Japanese locale file where translation keys and values are defined.

Community replies recommend contacting ICON theme support (and note they should fix it for free). The latest update from the user indicates they already contacted Shopify, Langify, and ICON support, but were directed back to the community and did not receive help.

Status: Unresolved. Key questions remain about which translation keys are missing in ja.json and why product descriptions don’t render after the language change.

Summarized with AI on February 12. AI used: gpt-5.
1

I contacted Shopify support, Langify support, ICON support and was told to ask the community…

Assumption:
・I want to translate into Japanese-English.
・The default language was originally set in English,
but was changed to Japanese during the site construction process.
・The theme used is ICON.

https://themes.shopify.com/themes/icon/styles/dolce

・using Langify.

Question 1
I get the error as shown in the attached image. As you can see in the attached image, perhaps I should edit the folder named ja.json in local folder, but what specific code should I add and where?

1.png
1.png1675×944 113 KB

2.png
2.png1675×944 114 KB

3.png
3.png1675×859 174 KB

baolan · 編集_ Icon · Shopify.png
baolan · 編集_ Icon · Shopify.png1431×896 70.7 KB

Question 2
After changing the default language to Japanese, the product description is not displayed, (https://bao–lan.com/products/%E2%86%A9%EF%B8%8E%E7%9F%A2%E5%8D%B0%E3%80%87%E3%80%87pt-%E3%82%B7%E3%83%B3%E3%82%B0%E3%83%AB-%E3%83%94%E3%82%A2%E3%82%B9)
even though I have saved the input as shown in the attachment. How can I resolve this as well?

スクリーンショット 2022-07-29 19.23.02.png
スクリーンショット 2022-07-29 19.23.02.png1440×950 168 KB

1 Like
2

@bam

Welcome to Shopify Community,
Kindly contact to the Icon theme Support team.
They will help you to fix it. out

Thank you.

3

Hello @bam

It would be great if you contact Shopify icon theme support team. They will resolve your issue for free.

Regards

Titu

4

I contacted but they don’t…

5

I contacted but they didn’t…