Continuing the discussion from I have been facing “couldn’t verify your identity” for a month and half now and no reply from support:
This is a frustrating loop, and unfortunately, it’s a known issue with Stripe’s automated verification system (which runs Shopify Payments).
The tickets being marked ‘Solved’ while the problem persists usually means frontline support closed them without actually getting Stripe’s verification team to review your case manually.
Here’s what actually works:
1. Contact Shopify Support again and explicitly ask them to open a ticket directly with Stripe’s identity verification team not just general Shopify support.
2. Mention clearly that you have no alternative government-issued photo ID and that manual review is required.
3. Reference your ticket numbers and politely state that previous tickets were closed without resolution.
4. If phone support is available in your region, calling often gets faster escalation than email/chat.
Unfortunately, there’s no way to bypass this from the merchant side only Stripe’s team can manually verify and unblock your payouts.
What region are you based in? Sometimes the escalation path varies by country."