I’m facing a blocking issue with Shopify Payments and I wonder if anyone else has experienced the exact same problem.
In my Shopify admin, it says payouts are suspended until I verify my identity.
When I click the “Verify identity” button, the page just refreshes and I never get access to the form to upload my documents.
I’m stuck at the very first step, before I can even upload my ID or any files.
Here’s what I already tried:
Different browsers (Chrome, Safari),
Incognito mode,
Clearing cache, disabling VPN/extensions,
Trying on another computer and also on my phone.
Result: same bug every time, the page reloads and nothing happens.
I’ve already contacted Shopify Support, and they told me the issue was escalated, but I’m still waiting for an email follow-up. I’m worried that my store could be suspended or permanently blocked within the next 3 days if this is not resolved.
Has anyone run into this issue before and found a solution?
Do I need to ask Shopify to manually reset the verification module or provide a direct Stripe Identity link to upload my documents?
I got the same problem. Didnt you find any solution? I contact shopify customer care several times and didnt get any good reason and they didnt help me. can you please update me?
Thanks for posting this to Shopify community. If you are facing issue with the Shopify payments and you cannot proceed with the verification step then the only solution is to proceed with the link that share E-mail.
Shopify always send a email with the instructions to their customers when any issue happened in the store.
So try to check the inbox and also spam too so that you can find it and proceed with that ASAP. otherwise your store maybe locked if you don’t proceed with that.
There is also another solution to click on Notifications to see the latest notification.
Hey, I have exactly the same problem. Can’t verify it. Tried many different methods.
Contacted support but everytime the say they are escalating the case. And time flies by and…
I’m having the same issue and haven’t been able to solve it no matter what I try. Clearly, hundreds of people are facing the same problem.
I just shared a post about this on X — please engage with it so Shopify actually pays attention.
This won’t get fixed unless we boost it together.
X: @OnlyEcom
I would also like to inform you that I had another Shopify store with a similar issue. The payouts on that account were paused on October 5th, and even after submitting all the required documents, the issue has still not been resolved. Due to that ongoing problem, I decided to create a new store. However, I am now facing the same issue again with Shopify Payments verification on this new store as well. I kindly request you to review both of my accounts and help me resolve this matter as soon as possible, so I can continue my business without further delay. Here are the details: Previous Store: x830sh-1b Payout paused: October 5 Current Store: ennovanest-limited
Just question to you guys, did you have any bans or problems with other payment providers (like Stripe) before this verification issue with Shopify? I thought that it may be related to the ban I got from the Stripe but maybe it actually isn’t
I have the same problem from the end of February. I tried to verify my identity many times. both with PC and by phone. With identity documents from three different countries (passport, driver’s license, Residence card, Citizencard) but all failed.
I had the support ticket and as of today, they are still waiting in queue and I think a lot of people are facing this problem.
I wonder if anyone can finally solve it? Now it has affected my trade and I’m afraid to sell.
