Hi, I have the dawn theme set up and I noticed today that when I’m on a product page and I select one of the variants (color) it no longer causes the product image to change to that variant image that it’s attached to. So for example, if I select “brown” the image doesn’t switch to showing the brown version, it just stays on the first photo. I’m not sure how to get it working again. Can anyone help?
Thank you
Mujaida
Hi, Mujaida! I am having this issue, too. Did you get any help or find a solution? Thank you!!
Thanks so much! It has actually never worked on desktop, but works on mobile. We use the Lace theme. The issue is the same with all products, new and old, and I’ve checked the mappings.
Thank you!
Hi @Mujaida 
It looks like you’re running into a problem where selecting a variant (like a different color) no longer updates the product images automatically. Instead of depending on the theme’s built-in behavior, you can use Easify Product Options, which is an ideal solution for this situation and lets you fix it smoothly without needing to write or modify any code.
Here’s an example I’ve created so you can see how it works:
All you need to do is turn on the Product Personalizer feature in the app, then set up custom options for your product (like Color, Bracelet type, and more). For each option choice, you can upload its matching image, apply a mask, and adjust the placement directly on the product’s main image.
When shoppers choose a different color or style, the live preview image will immediately change to reflect their selection, rather than remaining fixed on the initial image. Since this method doesn’t rely on the Dawn theme, it provides a more stable and reliable experience.
Additionally, you can apply extra fees to certain choices, make options mandatory, or use conditional logic to display or hide options based on the customer’s selections.
Overall, by enabling Product Personalizer and linking images to each option value, you can fix the variant image-switching problem while giving shoppers a more visual, polished, and professional live preview experience.
Hi @Mujaida .
Verify that each variant has been assigned to its image in Shopify Admin. Clear your cache or try in incognito to rule out caching issues. Deactivate any custom scripts or apps that may be affecting the product gallery, as they can interfere with Dawn’s built-in variant image switching and stop the updates on selection.
Hi @Mujaida,
I hope you are doing well. If you’re open to try an third party app, you can try the Inkybay – Product Personalizer app to show the product image based on selected variants.
With Inkybay’s Product Option feature, you can create multiple options as an image swatch or color swatch, and change the product image based on the selected variants in the product page. All customer selections are automatically saved with the order, so you receive everything clearly in the order file.
Inkybay also lets you add other advanced options such as text fields, file upload options, image swatches, and custom free size/ preset size.
The best part is that no coding is required, and a simple setup. It offers a free 21-day trial so you can explore it and see how it works for your product.
This is probably a bug in the theme which does not let the image update. I have experienced this before and mostly the solution was just to remove or comment a line of code but the main work was to debug where the error or issue was.
Since you are pretty much using a paid theme I believe you can reach out to the developers of the theme. It could be a bug or may be they can eot with an update that you are not aware of.
Was it ok before and happens later or was it like this from the start?
Best
