Importing a CSV

Store Design

Topic summary

A user is experiencing an issue with product variant images not displaying correctly after importing a CSV file into Shopify. The CSV contains products with 2 colors and 2 sizes that import successfully, but when customers select different color variants on the product page, the corresponding images don’t update.

Current Status:

  • The user has shared a product URL and screenshot demonstrating the problem
  • Attempted to provide a video recording but encountered upload limitations

Responses from Community:

  • One helper requested clarification: variants and images upload to the backend correctly, but frontend variant selection doesn’t trigger the right image display
  • Access to both Shopify admin panel and theme code would be needed to diagnose the root cause
  • Another helper requested a screen recording for further investigation

Issue remains unresolved and awaiting either admin/code access or additional documentation to troubleshoot the variant image switching functionality.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

I am trying to import items into shopify. In the attached xl, if you see I have 2 colors and 2 sizes. It gets imported. But on select of each color right image has to come which is not happening

2

Hello,

We are a little bit confused. Can you please clarify the thing?
When you upload the CSV file then product variants and all images was uploaded on the shopify product backend and when you select the variant from the product page frontend then you couldn’t see the correct image of selected variant…Am i right? if yes then we need to see the shopify admin and the code also then we will able to find a perfect solution for you.

If you want to any another help by us then you can feel free to send message to us. We will give you our best about resolving the issue.

Thank you

3

Hi @Aadya ,

Can you make a screen recording on the process so that I can help you check further?

Look forward to your response.

Best,

Daisy

4

Please check this link in comparison to the csv file I have prev shared.

SEO – Aadya

I am unable to attach a video here hence below image :

Aadya_0-1735528840915.png
Aadya_0-1735528840915.png1149×1159 113 KB

5

Unable to upload a video. Hence just added screenshot in my prev reply along URL