{Impulse theme} - Video hero does not autoplay on iOS. Works well on android and desktop.

Shopify Discussion

Topic summary

A user reports that the video hero section in the Impulse theme fails to autoplay on iOS devices, while functioning correctly on Android and desktop platforms.

Current Status:

  • Issue is device-specific (iOS only)
  • GemPages support team responded but encountered access issues when attempting to view the store
  • The discussion remains unresolved and awaiting further troubleshooting

Next Steps:

  • Store access needs to be granted to support team for investigation
  • User needs to respond to continue troubleshooting process
Summarized with AI on November 22. AI used: claude-sonnet-4-5-20250929.
1

Video hero does not autoplay on iOS. Works well on android and desktop.

https://www.seeyouat8.in

2

Hello @shreyakothari

Sorry, I can’t access your store: https://prnt.sc/RLehfJ_uxeA7

Thank you and hope to hear from you.
Best regards,
GemPages Support Team