I received a letter from the IRS stating that I failed to report income from Shopify in 2019.
I am not a Shopify customer.
Can anyone direct me to the correct place to contact Shopify to get more information?
Thank you.
Topic summary
Issue: A recipient got an IRS (U.S. Internal Revenue Service) notice alleging unreported 2019 income from Shopify, despite not being a Shopify customer.
Recommended steps:
- First verify the notice directly with the IRS to rule out phishing.
- Consider whether your name was added (with or without full awareness) to a Shopify Payments account for a business, friend, or family member, which could trigger tax reporting in your name.
- If the notice is legitimate, contact Shopify Support via the Help Center, search the issue, and select “continue” to reach support; the Accounts team may investigate.
Developments: The original poster obtained the correct support path and can now email Shopify.
Diverging experiences: Another participant reports a similar situation and claims Shopify did not assist and withheld the store name, which they felt hindered communication with law enforcement and the IRS. This reflects user-reported dissatisfaction, not a verified policy.
Status: No confirmed resolution. Next steps are IRS verification and potential Shopify account investigation; key questions remain about how the tax reporting was linked to the individual’s name.
If you have never opened and/or operated a Shopify store then I would recommend contacting the IRS directly to confirm the authenticity of the notice as it is possible it’s a phishing scam. There is a possibility that you consented to your name being added to a Shopify Payments account for a business, friend, or family member, which would result in taxes being filed on your name.
If the notice is valid then you can contact Shopify Support as I believe our Accounts team can investigate this further. You can do this by going to our help center, searching your question/issue, then selecting “continue” at the bottom of the page that displays the search results.
Thank you!
That is the info I needed to get to that point where I can send an email.
I appreciate your help!
-Larry
1 Like
Same thing happened to me. Shopify not only did nothing to assist me, they actually withheld even the store name from me, so I was unable to tell the police or the IRS. Shopify is a Canadian company. They have absolutely no interest in helping you.