I had ordered suit from https://clothing-store25.myshopify.com/ on 21 March 2023. The next day when i went to the same site it’s showing
This store is unavailable.
How can i get the status of order?
Hi there, @Arti173 .
As Shopify is software used by merchants to build their businesses upon, I would have no access to information regarding your order. However with that being said, I do completely understand to order something online and have it not arrive is always disappointing.
Were you given an idea of delivery date when you placed the order? The easiest and best way to sort this out would be to get in touch with the store directly if possible. Are you able to reply to any emails from the store, the order confirmation email for example?
If at least 30 days have passed and you have neither received the item, nor had a reply from the merchant, then I would advise reaching out to your bank for their advice on next steps to take. If you feel concerned this store may present a threat of fraud, you can use our “Report a merchant” function here. I trust this helps, thank you.
Thank you Ivy for replying.
Below is the snapshot of the email which i had received.
And in the same email they had mentioned the order will be shipped in 78 days.
But when i click on View your order or Visit our store link (in above snapshot), it gives store not available message.
Yes, i am able to reply to this email id. But didn’t receive any response from them.
Sure, i will wait for 30 days and then visit bank and even lodge a complaint. But if i get the delivery in 30 days i will surely update the same in this forum.
Fingers crossed the order is on its way to you, but if not then you do have a plan to make sure you get your redress in that event.
I want to share this guide with you too - it outlines signs to look out for stores that may be fraudulent, to help make your online shopping after. I trust this helps - thank you!