I received an order that was fulfilled, delivered, and even reviewed by the customer, yet Shopify still hasn’t paid me. I’ve reached out to multiple representatives, but they keep saying my case will be referred to an expert, and no one has contacted me yet. I’m considering hiring a lawyer—not just because of the $40 they owe me, but because this feels incredibly disrespectful, especially for someone just starting a business. Situations like this are truly demotivating. What should i do?
Topic summary
A merchant reports that Shopify has withheld payment for over a month despite an order being successfully fulfilled, delivered, and reviewed by the customer.
Current Status:
- Multiple support contacts have only resulted in promises to escalate to an expert
- No follow-up or resolution has been provided
- The held amount is approximately $40
Merchant’s Concerns:
- Views the situation as disrespectful treatment, particularly damaging for a new business owner
- Considering legal action—not primarily for the money, but due to the principle and lack of communication
- Seeking advice on next steps to resolve the payout hold