hi, i am not able to talk with the support for an issue on my site. soon as i press on 24/7 support it always bring me back to the previous page. how can we have service from them???
thank you
Open this link in Chrome Incognito mode. You should be able to get in contact with Chat support.
https://help.shopify.com/en/support/topic-select/account/other-shopify-admin/contact/chat
In case the above link does not work, you could the following link:
https://help.shopify.com/en/questions#/contact/
I think you have a Shopify partner account. Just login into your partner account then click on the ‘Support’ button. Then click on the 'contact partner support ’ button. Here you can contact with Shopify support team for your issues.
That’s it. Hope it will help you.
Thank you for your asking.
Hi, @Davemacen .
Thanks for reaching out and sharing your question in the community!
I understand you’re having issues connecting with our support as it’s looping you back to the previous page. Rest assured, I’ll share steps on how to contact our support. If your issue is non-account specific, I’ll be happy to answer your questions here.
How to contact Shopify Support:
- Navigate to our Shopify Help Center and log in to the store in question.
- On the following page, select a topic from the ones provided.
- Once you’ve chosen a topic, scroll down to the very bottom of the page where you’ll be presented with the available support options under Get Support.
- Our support team can be accessed via chat, email or by scheduling a callback. Please note: Phone callbacks will be available depending on our current contact volume. If you don’t see the schedule a callback option, you can check back later to see if it has become available.
To contact our support, you’ll need to follow the steps above to create a support request within our help center. Let us know if you’re still experiencing issues accessing our help center.
Looking forward to hearing back!