Is this a scam?? Suspicious message

Shopify Discussion

Topic summary

A user received a suspicious message through their Shopify contact form and questioned its legitimacy.

Key concerns identified:

  • The message claimed SPF (Sender Policy Framework) issues were affecting product discoverability
  • SPF is actually related to email authentication settings, not product visibility
  • The sender used a Gmail account, which Shopify typically doesn’t use for official communications

Community consensus:

  • This appears to be a scam attempt
  • Similar fraudulent messages have targeted other store owners recently, falsely claiming issues with technical elements like “robots.txt”
  • Users can verify actual SPF settings independently using tools like easydmarc.com

Outcome: The original poster wisely avoided responding to the message. The discussion remains resolved with clear confirmation that this was likely a scam.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
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I recieved this message in my shopify contact form

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Hi @Shawyors

There are a lot of scams, especially one that contacts you directly.

For the alleged issue, SPF does not have any connection to “find and buy of your products”. It is connected to email settings.

You still can check https://easydmarc.com/tools/spf-lookup and see if there is any issue with this.

One of the store owners today got an email with a similar scam, “robots.txt” is not good and wanted money to fix the issue, there is non existing.

Stay safe

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Thank you…it really is strange and seems to be a scam. So glad I did not reply to it

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Hi @Shawyors It does appear to be very sketchy to me so it’s best left unreplied to. Also, just as a rule of thumb, Shopify does not contact people with Gmail accounts under normal circumstances.

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